1. Payment Processing Service
PEOPLE PAY E SERVICES provides a payment gateway platform that enables merchants to process transactions. This Refund Policy outlines how refunds are handled through our Services.
2. Refund Policy for Merchant Services
PEOPLE PAY's services include payment processing, API integration, and transaction management. Our refund policy for these services is as follows:
2.1 Service Fee Refunds
Merchant service fees paid to PEOPLE PAY are non-refundable except as specified in individual service agreements or due to service failures.
2.2 Transaction Refunds
PEOPLE PAY facilitates transaction processing. Refunds for customer transactions are handled as follows:
- The merchant may issue refunds to their customers through the platform
- PEOPLE PAY does not process merchant-to-customer refunds
- Merchants are responsible for issuing refunds to customers
- Refund timelines depend on the payment method and acquiring bank
2.3 Chargeback and Dispute Handling
When a customer disputes a transaction through their bank, PEOPLE PAY will:
- Notify the merchant of the chargeback
- Deduct the chargeback amount from merchant settlement
- Charge chargeback fees as per agreement
- Assist in dispute resolution if evidence supports the merchant
3. Failed Transactions
If a transaction fails due to:
- Technical Issues on Our Side: We will investigate and provide appropriate credit or resolution
- Customer Bank Rejection: No refund of processing fees; customer must retry
- Invalid Payment Details: Transaction does not process; no fees charged
4. Service Credit
In cases of service outages affecting merchants:
- Outages exceeding 4 hours may qualify for service credits
- Credits are applied to future billing cycles
- Credits are calculated based on downtime and merchant volume
- Maximum credit does not exceed fees paid during the billing period
5. Subscription or Service Package Cancellation
If a merchant wishes to cancel their service:
- Written cancellation request must be submitted
- Pro-rata refund may apply based on service agreement terms
- Any outstanding fees or chargebacks must be settled
- Remaining transactions will be processed normally
6. Refund Request Process
To request a refund or service credit:
- Submit a written request to support@peoplepay.in
- Include transaction ID, merchant account number, and reason
- Provide supporting documentation if applicable
- Allow 5-7 business days for review and response
- Approved refunds are processed within 10 business days
7. Non-Refundable Items
The following are non-refundable:
- Processing fees for successfully processed transactions
- Services already rendered and provided
- Merchant-initiated refund fee waivers
- Late payment penalties
- Fees for services terminated due to violations
8. Timing of Refunds
Approved refunds are processed as follows:
- Account credits: Applied immediately upon approval
- Bank transfers: 3-5 business days after approval
- Credit card refunds: 5-10 business days depending on issuing bank
9. Dispute Resolution
Disputes regarding refunds are subject to the Terms and Conditions and applicable Indian laws. All disputes must be raised within 30 days of the transaction or charge.
10. Policy Changes
PEOPLE PAY reserves the right to modify this Refund Policy. Changes will be communicated to merchants with reasonable notice. Continued use of Services constitutes acceptance of the updated policy.
11. Contact Information
Refund Requests & Support
Email: support@peoplepay.store
Subject: Refund Request
Response Time: 5-7 business days
Important Note
This refund policy applies specifically to PEOPLE PAY's service fees and related charges. Customer refunds for product/service purchases made through our platform are the sole responsibility of the merchant.